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FAQ's

FAQs

SHIPPING

How long will it take to get my order? 

It's coming, promise! We ship orders on Mondays - Fridays, during office hours only, and we don't operate on public holidays. We always aim to post your order as quickly as possible (usually within 48 hours) but there might be some delays – especially after releases! Your patience is much appreciated and patience is a virtue after all. 

Once we ship your threads, they'll get there in about this long: 

UK:

We use regular or express post and your shiny package should arrive in 4-5 (regular) or 1-3 (express) business days once shipped. Yaaay! 


International: 
Standard International: 
This goes through Royal Mail right now and has tracking. Your threads should appear in about 1 to 3 weeks after we ship it, but can take up to 6 weeks or longer due to international delay. Once it arrives into your country, you’ll also be able to track your parcel through your local postal service.

Express Courier: This will be provided by DHL and will be on the site in the next few weeks. 

Duties/Customs fees: Some countries may charge import duties and taxes or other random fees. DHL may also charge handling fees for processing your parcel through customs. Sorry, we have no control over this and it's your responsibility to pay for any fees. We suggest you find out what fees are applicable in your country before you order. 

Will my order be tracked? 
Yes! No matter what shipping option you go for your order will be tracked

 

PAYMENT

How can I pay? 
This website accepts Visa, Mastercard, Amex, Paypal, ApplePay and your soul. We can't accept any other forms of payment and your soul must be squeaky clean for bargaining, sorry!

Seriously though, Prestige Lifestyle processes all orders in Great British Pound. So if you are located outside of the UK, you will checkout using GBP at the most current exchange rate. If you want to know the exact amount you will be charged please check with your bank before making a purchase as currency conversion rates and fees vary.


How much will my customs fees be? 
Good question! Since it varies for every country it’s best if you get in touch with your local customs office to find out BEFORE you purchase, just so there’s no nasty surprises and so you don’t think it’s us, it’s totally the government.

ORDERS

How do I make an order? 
Just go to prestigebytom.com (hint: you’re already here) and click on a product you like and is available in your size and add to cart. Then just follow the easy checkout process and soon you’ll own some Prestige Clothing (welcome to the club bitcheeessss). 

I’m getting an error when I’m trying to place my order, help!? 
First and foremost... remember to breathe. Cos if you don't, you'll faint and then it'll take even longer to get your Prestige order, and that's no good. Secondly, check you've filled all the details out properly including your name, address and payment info. Still not working? It might be the computer system. Be patient and remember, computers are people too. Email us at hello@prestigebytom.com (with screenshots if possible!) and when we're home from the gym we'll see if we can track down the problem. 

 

How do I make changes to my order? 
Ok so here’s the deal, you have to get it right first time so please double double check all your details, sizes and address.  If its an absolute EMERGENCY we might be able to fix it (stock permitting) but basically just be smart, eat your carbs for optimal brain function, read what we need and in the words of Ru Paul - 'don't fuck it up'

Where is my order? 

Hasn’t it turned up yet? What a pain. If you haven’t received a shipping confirmation email from us yet then just drop an email to hello@prestigebytom.com and we’ll investigate.  If you have received a shipping notification just consult your tracking number for the latest update on where your package of goodies are.

Can I fast track my order?
Unfortunately we can't fast track an order for you unless you know us personally and want to come round to our gaff and pick it up.   As amazing as our warehouse ninjas are they pack in the most efficient and fair way possible i.e. chronologically. If you have a big disco coming up, we definitely recommend ordering with plenty of time for processing and shipping!  Be swift just like Taylor. 

What about Delivery and Returns?
No worries! Read all about our delivery and returns processes and policies on our 'shipping & returns' page

PRODUCTS

What does Pre Order mean? 
Some of our products are Pre Order (PO) so that you can purchase them in advance.  It means we are assessing demand and haven't yet ordered the goodies from the suppliers.  For a Pre Order item you will generally need to wait 3/4 weeks but we promise it will be worth the wait!

It says ‘Sold out – Limited Edition’ will you restock? 
No, sorry :( Sometimes we like to make products limited so that the people that do get them get to feel really really really special. But if a product just says “SOLD OUT” then it means just like Arnie 'it will be back' 

Do you sell gift vouchers? 
Not at the moment but we will do in the future - we all know big things start small unless were talking about elephants they're pretty much medium sized since birth. 

 

MANUFACTURING

Where are your products made? 
We manufacture in the European Union. Why? Because we really like to stay on top and in touch with the manufacturing process and we can simply grab a flight to see whats happening. We also have a select few products that are manufactured in Italy and have a specialist fabric producer London working on some top secret stuff!

Prestige Lifestyle has a commitment to ethical production and these standards apply to all Prestige Lifestyle production whether here on home soil or through our supply partners in Europe, China and beyond. Our manufacturing partners are selected not only for their expertise, innovation and technology, but also their shared commitment and participation in initiatives and business conducts that ensure sustainable and ethical manufacturing so please if you want to work with us please don't contact us - we will do our research and contact you!

Where are your fabrics from? 
We source our fabrics from all around the world! Because there are just some countries that really know their stuff when it comes to fabric - wait until you see the women line, completely unique!