Shipping & Returns Policy
Shipping Policy
We ship across the UK using Royal Mail Signed For 2nd Class, because even Spartans know the importance of reliability.
Shipping Costs:
• £5.95 for orders under £50.
• Free shipping for orders over £50—your reward for stocking up like a true warrior.
Delivery Times:
• Orders are dispatched within 1-2 business days.
• Royal Mail Signed For 2nd Class typically takes 2-3 business days.
Tracking & Delivery Issues:
• You’ll receive a tracking number once your order ships.
• If your order doesn’t arrive within 7 working days, let us know at support@prestigebytom.com
Returns Policy - The Spartan Code
We stand by our gear, but if you need to return an item, we've made the process as simple as a well-placed Spartan spear throw.
How Long Do I Have?
You have 30 days from the date of delivery to return an item. If 30 days have passed, the return gates close, just like Thermopylae.
What Can Be Returned?
Supplements: Only if faulty or damaged upon arrival. We don't accept returns if you simply change your mind, once you've fuelled up for battle, there's no turning back!
Clothing: Must be unworn, unwashed, and in original condition, no battle scars (a.k.a. gym sweat) allowed.
Return Process - A Spartan's Guide
1. Email Us! Contact support@prestigebytom.com with your order number and return request.
2. Prepare Your Package - Ensure your item is securely packed and in its original condition.
3. Download and complete a returns form
4. Ship it Back to Our Spartan Stronghold:
Prestige by Tom
Unit 33 Cwrt Llewelyn
Conwy
LL32 8EF
Who Covers the Return Cost?
If the item is faulty or incorrect, we'll cover return shipping - our fault, our responsibility.
If you ordered the wrong size or changed your mind, you cover the return shipping. Even Spartans double-check their armour size before battle!
Refunds - What to Expect
• Once your return is received and inspected, we'll notify you of your refund status.
• If approved, we'll issue a refund for the item cost only (not shipping).
• Refunds take 3-5 business days to process. Spartan efficiency at its finest.
Non-Refundable Items
• Reduced to Clear items - Once discounted, they march forward with no return.
• Exchanges (For Defective or Damaged Gear Only)
We only replace items if they arrive damaged or defective. If your gear isn't battle-ready, email us at support@prestigebytom.com and send it back to:
Prestige by Tom
Unit 33 Cwrt Llewelyn
Conwy
LL32 8EF
Order Cancellations - Call Off the Troops
You can cancel your order before it ships for a full refund, no questions asked.
If it has already been shipped, you can still return it within 7 days, as long as it's unused and in its original condition.
Final Spartan Notes
If returning an item over £50, we highly recommend using a trackable service, we don't want your kit lost in battle!
For any questions, reach out to us at support@prestigebytom.com our team is always ready to assist a fellow warrior.