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Shipping & Returns

Domestic Shipping

 

So here’s the lowdown. We can only guarantee same day dispatch on orders made before 13:00 GMT – our packing ninjas are fast but everyone needs a lunch break.

 

Orders placed after Friday 13:00 GMT will be dispatched on the consecutive Monday because our Ninjas like to spend time with their dogs at the weekend.  Dogs are life.

 

Our UK deliveries are handled by Royal Mail, they are always tracked services.

 

The following delivery times are estimates:

 

Country

Shipping Type

Delivery Times

Free Above

 

 

 

 

UK

Tracked 48

2/3 business days

£100

UK

Tracked 24

1/2 business days

N/A

 

 

 

 

 

During holiday periods your goodies may be delayed due to limited collections from our courier so please be ‘on it’ and order the goods in advance!

 

  • All Shipping is Tracked
  • Free Standard UK Shipping on orders over £100
  • Delivery by Royal Mail

  

International Shipping

 

Not to repeat ourselves but we can only guarantee same day dispatch on orders made before 13:00 GMT our packing Ninjas are fast but everyone needs a lunch break.  They like cookies. 

 

Orders placed after Friday 13:00 GMT will be dispatched on the consecutive Monday because as mentioned above dogs,life, Netflix and Chill

 

All international postage will be tracked and via Royal Mail – your shipping amount will be calculated at checkout dependant on your country.  We will be changing to DHL in the next few weeks so the shipping rates and times of international shipping may vary.

 

There may be local duties and taxes to be paid its not us it’s totally the government.

 

 

RETURNS

In the highly unlikely event that you’d like to return something please send it to:

Prestige Lifestyle LTD, Unit 13, South Rd, Harlow, Essex, CM20 2AP

You must include a note with your name, order number and email address.  

We do not cover the cost of the return, you are liable for this and it is your responsibility to ensure the product gets back to us safely so we strongly recommend using a trackable service.  


Items that you wish to return MUST fill the following criteria

  • All returns and exchanges must be within 21 days of receiving delivery
  • We cannot accept socks, underwear or headwear due to hygiene reasons
  • Returns must be unused, as new, in the original packaging - free of smoke, hair, dust, aftershaves/perfumes (even if they're really nice) and make up, deodorants so on and so forth (you know the drill)
  • Anything 'crumpled' like a brown paper bag will also be refused return so please be gentle.  

 
The cost of the item including any discounts applied at time of purchase will be refunded within 5 working days.

 

EXCHANGES

We currently do not offer an exchange service you would need to return the item and re-order separately providing the item you want is still in stock.