Shipping & Returns Policy

Shipping Policy

We ship across the UK using Royal Mail Signed For 2nd Class, because even Spartans know the importance of reliability.

Shipping Costs:

• £5.95 for orders under £50.

• Free shipping for orders over £50—your reward for stocking up like a true warrior.

Delivery Times:

• Orders are dispatched within 1-2 business days.

• Royal Mail Signed For 2nd Class typically takes 2-3 business days.

Tracking & Delivery Issues:

• You’ll receive a tracking number once your order ships.

• If your order doesn’t arrive within 7 working days, let us know at support@prestigebytom.com

Returns Policy - The Spartan Code

We stand by our gear, but if you need to return an item, we've made the process as simple as a well-placed Spartan spear throw.

How Long Do I Have?

You have 30 days from the date of delivery to return an item. If 30 days have passed, the return gates close, just like Thermopylae.

What Can Be Returned?

Supplements: Only if faulty or damaged upon arrival. We don't accept returns if you simply change your mind, once you've fuelled up for battle, there's no turning back!

Clothing: Must be unworn, unwashed, and in original condition, no battle scars (a.k.a. gym sweat) allowed.

Return Process - A Spartan's Guide

1. Email Us! Contact support@prestigebytom.com with your order number and return request.

2. Prepare Your Package - Ensure your item is securely packed and in its original condition.

3. Download and complete a returns form

4. Ship it Back to Our Spartan Stronghold:

Prestige by Tom

Unit 33 Cwrt Llewelyn

Conwy

LL32 8EF

Who Covers the Return Cost?

If the item is faulty or incorrect, we'll cover return shipping - our fault, our responsibility.

If you ordered the wrong size or changed your mind, you cover the return shipping. Even Spartans double-check their armour size before battle!

Refunds - What to Expect

• Once your return is received and inspected, we'll notify you of your refund status.

• If approved, we'll issue a refund for the item cost only (not shipping).

• Refunds take 3-5 business days to process. Spartan efficiency at its finest.

Non-Refundable Items

• Reduced to Clear items - Once discounted, they march forward with no return.

• Exchanges (For Defective or Damaged Gear Only)

We only replace items if they arrive damaged or defective. If your gear isn't battle-ready, email us at support@prestigebytom.com and send it back to: